Delta opens new Sky Club in Fort Lauderdale, one of the first to re-introduce hot food options

Today marks the opening of Delta’s brand new Delta Sky Club situated in Terminal 2 of Fort Lauderdale-Hollywood International Airport. It is part of a multi-year multi-million dollar renovation project at the airport. The space is clearly designed for a post-COVID world, with soaring floor-to-ceiling windows with runway views, thoughtful interior touches and artwork from…

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WestJet opens new ‘Elevation’ lounge in Calgary. A Flagship lounge aimed at cementing the airline’s design credentials

WestJet might not be the first brand that comes to mind when announcing a new Flagship lounge considering its half-dozen fleet of long-haul aircraft. But the airline is certainly looking to craft a niche for itself as the airline of choice for Canadian travellers. Dubbed ‘Elevation’, WestJet’s new lounge in Calgary spans more than 9,300…

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Tampa International Airport becomes home to a series of art installations including a rather large, hungry flamingo

In the hunt to be instagram-friendly, airports are increasingly installing large-scale artworks to delight passengers and become memorable parts of the passenger experience. After all, Sacramento has its rabbit. Denver has its mustang and further afield, Doha has it’s well documented teddy bear/desk lamp combo. Perhaps in a less likely location, Tampa has announced it…

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Cathay has a fairly unique challenge, and is acting pro-actively, but it is it making the right choices to maintain its brand values?

Unlike other media-outlets focussing on the airline industry we make a point to never really comment on short-lived, political or click-bait style news. We focus our approach on the long-lasting customer experience advancements, but Hong Kong has created a unique global environment over the past couple of years, built on political unrest and now the…

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