Category Archives: AIRSIDE

ANA makes huge improvements to passenger experience in Haneda, including Kengo Kuma inspired lounges

The end of the month will see ANA welcome the addition of a range of new services at Haneda Airport Terminal 2’s international area. The airline has invested in passenger enhancements across the terminal including three new lounges, self-service baggage

ANA makes huge improvements to passenger experience in Haneda, including Kengo Kuma inspired lounges

The end of the month will see ANA welcome the addition of a range of new services at Haneda Airport Terminal 2’s international area. The airline has invested in passenger enhancements across the terminal including three new lounges, self-service baggage

Plaza Premium opens new departures lounge in Sydney International Airport

Sydney’s International Terminal has just welcomed a brand new pay-for lounge for departing passengers. The new Plaza Premium Lounge, situated opposite Gate 25 of Pier B is the brand’s third addition in Australia joining locations in Melbourne and Brisbane. It’s the

Plaza Premium opens new departures lounge in Sydney International Airport

Sydney’s International Terminal has just welcomed a brand new pay-for lounge for departing passengers. The new Plaza Premium Lounge, situated opposite Gate 25 of Pier B is the brand’s third addition in Australia joining locations in Melbourne and Brisbane. It’s the

Tampa International Airport becomes home to a series of art installations including a rather large, hungry flamingo

In the hunt to be instagram-friendly, airports are increasingly installing large-scale artworks to delight passengers and become memorable parts of the passenger experience. After all, Sacramento has its rabbit. Denver has its mustang and further afield, Doha has it’s well

Tampa International Airport becomes home to a series of art installations including a rather large, hungry flamingo

In the hunt to be instagram-friendly, airports are increasingly installing large-scale artworks to delight passengers and become memorable parts of the passenger experience. After all, Sacramento has its rabbit. Denver has its mustang and further afield, Doha has it’s well

New lounge in Paris CDG underway for Air France, brought to life by Jouin Manku

Air France and Paris Aéroport are underway in constructing a new lounge in Charles De Gaulle’s 2F terminal, used for its Schengen departures. Due to be complete by the end of the year, the lounge will be brought to fruition by

New lounge in Paris CDG underway for Air France, brought to life by Jouin Manku

Air France and Paris Aéroport are underway in constructing a new lounge in Charles De Gaulle’s 2F terminal, used for its Schengen departures. Due to be complete by the end of the year, the lounge will be brought to fruition by

Qatar Airways opens new lounge in Singapore Changi Airport

Qatar Airways officially opened its new Premium Lounge at Singapore Changi Airport at Terminal 1, and wanted to show it some love, opening it on Valentines Day, this month.According to the airline, the new Singapore lounge “serves as the benchmark

Qatar Airways opens new lounge in Singapore Changi Airport

Qatar Airways officially opened its new Premium Lounge at Singapore Changi Airport at Terminal 1, and wanted to show it some love, opening it on Valentines Day, this month.According to the airline, the new Singapore lounge “serves as the benchmark

Cathay has a fairly unique challenge, and is acting pro-actively, but it is it making the right choices to maintain its brand values?

Unlike other media-outlets focussing on the airline industry we make a point to never really comment on short-lived, political or click-bait style news. We focus our approach on the long-lasting customer experience advancements, but Hong Kong has created a unique

Cathay has a fairly unique challenge, and is acting pro-actively, but it is it making the right choices to maintain its brand values?

Unlike other media-outlets focussing on the airline industry we make a point to never really comment on short-lived, political or click-bait style news. We focus our approach on the long-lasting customer experience advancements, but Hong Kong has created a unique

Plaza Premium opens new lounge in Dubai

Plaza Premium has just opened its doors in Dubai International Airport, allowing Emirates (and FlyDubai) passengers – not qualifying for its expansive lounges – a new place to relax and unwind before their next flight. It’s not a small lounge

Plaza Premium opens new lounge in Dubai

Plaza Premium has just opened its doors in Dubai International Airport, allowing Emirates (and FlyDubai) passengers – not qualifying for its expansive lounges – a new place to relax and unwind before their next flight. It’s not a small lounge