Tampa International Airport becomes home to a series of art installations including a rather large, hungry flamingo

In the hunt to be instagram-friendly, airports are increasingly installing large-scale artworks to delight passengers and become memorable parts of the passenger experience. After all, Sacramento has its rabbit. Denver has its mustang and further afield, Doha has it’s well documented teddy bear/desk lamp combo. Perhaps in a less likely location, Tampa has announced it…

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Cathay has a fairly unique challenge, and is acting pro-actively, but it is it making the right choices to maintain its brand values?

Unlike other media-outlets focussing on the airline industry we make a point to never really comment on short-lived, political or click-bait style news. We focus our approach on the long-lasting customer experience advancements, but Hong Kong has created a unique global environment over the past couple of years, built on political unrest and now the…

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Plaza Premium opens new lounge in Dubai

Plaza Premium has just opened its doors in Dubai International Airport, allowing Emirates (and FlyDubai) passengers – not qualifying for its expansive lounges – a new place to relax and unwind before their next flight. It’s not a small lounge either. With space for over 300 guests it’s the largest independent pay-per-use airport lounge at…

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Air France reimagines Business Class product, specifically for their leisure routes from Orly and Caribbean & Indian Ocean destinations

Air France has just announced two new Business Class product launches, both on the ground and in the skies, geared towards the leisure market. Launched in close proximity the airline has announced its latest Caribbean and Indian Ocean retrofit featuring an economy-heavy configuration with brand new Business Class cabin, paired with a new Paris Orly…

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American Express and Escape open new lounges side-by-side in Phoenix Sky Harbor’s terminal 4

American Express and MAG USA (parent company of Escape) have just announced the opening of The Centurion and Escape Lounges at Phoenix Sky Harbor International Airport (PHX). Located in the airport’s Terminal 4 the lounges will cater to passengers flying with Air Canada, American Airlines, British Airways, Condor, Southwest, Volaris and WestJet. The new lounge complex…

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SkyTeam opens new branded lounge in Istanbul

SkyTeam has officially opened the doors to its seventh branded lounge with its signature distinct style including bright lively colours and never-ending curved features. Located in Istanbul’s new airport (IST), the facility is served by seven alliance members: Aeroflot, Air France, KLM, Korean Air, Middle East Airlines, Saudia and TAROM. The lounge features a statement…

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KLM celebrates opening of their fully operational Crown Lounge in Amsterdam

Last week KLM officially opened its completely renovated non-Schengen Crown Lounge at Schiphol Airport. The lounge far outperforms the pervious incarnation, and celebrates new food and beverage concepts including it’s pay-for Blue restaurant. KLM’s non-Schengen Crown Lounge (the official name) is located between the E and F piers at Schiphol. The “KLM House” is identifiable…

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British Airways opens new lounge in Geneva

British Airways has just unveiled the latest in its lounge developments, re-opening the newly refurbished lounge in Geneva as part of its huge ongoing investment in the customer experience which includes other new lounges in Rome, San Francisco, Johannesburg and New York’s JFK. The lounge follows a new design concept for the airline, which debuted…

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British Airways opens new lounge in Johannesburg

British Airways has been busy on the ground recently, and Johannesburg, South Africa was the latest destination to receive a lounge refurbishment. The space, based in O.R. Tambo International Airport has undergone significant refurbishment with the new and improved space being converted into one large lounge with a dedicated boutique dining area for First customers. The…

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Western Sydney Airport, a new mega hub for Australia reveals its terminal designs by Zaha Hadid and Cox Architecture

Last week saw Zaha Hadid Architects and Cox Architecture win the international design competition for the new Western Sydney Airport (WSA) and have been appointed as Master Architect for the project. The ZHA/COX team was selected from a broad field of forty national and international applicants that was narrowed to five selected design competitors. The…

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British Airways revamps Milan Linate lounge, but without the modern design palette of newer lounges

After three months of renovation, the new British Airways Linate lounge has opened its doors to British Airways and Oneworld passengers. While the lounge features  a new look reception where customers will receive a warm welcome, it doesn’t reflect the ultra-modernist design of the newer lounges in Rome, Aberdeen or JFK. Instead paisley designs, more warmer tones…

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Aerotel opens its doors at Heathrow T3

Regular visitors to T3 at London’s Heathrow Airport might believe the terminal’s Aerotel has been operating for months thanks to the large signage outside arrivals, but the terminal has just welcomed its 2nd hotel in close proximity to Terminals 3 and 2. This new space allows guests to book in several hour blocks or overnight…

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Aerotel’s new hotel in Beijing Daxing is the largest In-terminal International airport hotel in China

Spanning across more than 9,000 square metres in two storeys, Aerotel Beijing is the first, only and largest in-terminal international airport hotel in China and among the world’s biggest. Brought to life by Plaza Premium Group, the new 215-guest room property is just 5 minutes’ walk from Domestic check-in and 10 minutes from International check-in…

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