REPORT: The Dying Art Of Airline Customer Interaction

It seems the long-gone era of glamorous travel is fast diminishing, due to technological advances in the industry. Passengers are losing their connection to the airlines that they fly with, airlines are losing the communication points they used to have. ‘Tea? Coffee?” might be the only two words that a passenger could hear from their…

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Passbook, The New Airline ‘Must Have’ App?

There has been a bit of excitement running through the net recently of Apple’s impending iPhone launch, and with it, iOS 6, the new operating system, hosting a plethora of nifty new now-must-have-apps. The most important, and perhaps exciting to hit the airline industry is Passbook. Passbook seems to be a relatively nifty idea, sorting…

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