The launch of the new Terminal 2 at London’s Heathrow Airport has given some airlines the perfect excuse to design new lounges and configure the passenger experience for the more “modern” traveller. A prime example of this, is with United’s new United Club and Global First Lounges, that quite frankly, are surprisingly stunning.


Interestingly, United will be the first airline to operate from Terminal 2 when it opens on June 4, 2014, bringing its 17 daily Heathrow flights – currently split between Terminals 1 and 4 – “under one roof.”  Later this year, the operations of United’s 22 Star Alliance partners serving Heathrow will progressively move to Terminal 2, the alliance’s new home at the airport.

Together, the two lounges occupy an impressive 22,000 square feet (2,043 square meters) of real estate in London Heathrow and are located near the airline’s dedicated gates in Terminal 2’s satellite concourse. Both lounges offer floor-to-ceiling windows with great views of the airfield, contemporary décor and nice touches such as vintage aviation-themed artwork. Both will offer complimentary food, beverages (including alcoholic beverages) and Wi-Fi and hundreds of power points. 

United Global First Lounge

Reception area in United Global First Lounge, Heathrow T2
Reception area in United Global First Lounge, Heathrow T2

The United Global First Lounge, for customers travelling in United Global First (first class), is an oasis of privacy and personalized service.  The centerpiece of the lounge’s dramatic design is an oversized Big Ben-style clock in the tea lounge section.  Other features include a buffet area, a wine room, private phone booths and a quiet zone with couches and privacy drapes. Customers using the lounge will have the option of pre-flight dining from an à-la-carte menu. We love the design and the finishes, as it really does set the airline above some of the other Heathrow Lounges, not only this, the extra elements such as A-la-carte, make the lounge a truly international product.

Customers holding boarding passes for same-day travel in first class on flights operated by other Star Alliance carriers departing from Heathrow will be able to visit the United Global First Lounge.

United Club Lounge

United Club
United Club

The United Club, for United Club members and customers travelling in United BusinessFirst (business class), is the first facility outside the U.S. to feature the new United Club design concept.  Its open layout has a variety of seating for over 280 guests.  Amenities include a 25-seat full service bar, two buffet areas, a TV lounge and seven private phone booths.

United Club, Heathrow T2
United Club, Heathrow T2

Adjacent to the United Club are eight spacious shower suites for the use of customers using either the Global First Lounge or the United Club, offering complimentary toiletries and valet service with garment pressing and steaming.

Bar in United Club, Heathrow T2
Bar in United Club, Heathrow T2

Star Alliance Gold members and business-class customers holding boarding passes for same-day travel on flights operated by other Star Alliance carriers departing from Heathrow will be able to visit the United Club.

The Heathrow facilities will be the eighth United Global First Lounge and the 50th United Club in the airline’s global network. A staggering figure, but worldwide, United is investing more than $50 million to renovate several United Club locations as it “works to create the largest and best lounge network of any U.S. carrier”. If the images above match the service level inside then United might just be able to boast that statement with a degree of truth!

Arrivals Lounge

Cleverly, the airline has also introduced an arrivals lounge for their United Global First and United BusinessFirst customers arriving at Terminal 2 from the U.S. will be able to enjoy a complimentary shower and refreshments at the Arrivals Lounge, located in the terminal’s Arrivals Hall.

“We’re very excited about our move to Terminal 2 and these extensive and sophisticated lounges reflect the importance of Heathrow to United’s global route network,” said Jake Cefolia, United’s vice president of Atlantic & Pacific sales. “We operate more flights to and from Heathrow than any other U.S. airline, and many of our most valued customers travel regularly on the 17 daily flights that link London with six of our U.S. hubs.  These lounges will enable us to provide these customers with the best levels of service on the ground as well as in the air.”

Way to go United! We are sold! We’re already scratching at our computer screens to get tickets from Heathrow so we too can experience these lounges first hand!

Posted by:Jonny Clark

7 replies on “United’s New Heathrow T2 United Club and United Global First Lounge

  1. London Heathrow Airport Terminal 2 is also getting redeveloped. Soon to be open in June 2014. Expecting to witness a daily average of 55,000 passengers. The original Terminal 2, Heathrow’s oldest passenger terminal, was closed in November 2009 and demolished a year later to make way for the construction of a future ready terminal in its place.

  2. Looks fantastic! But I would like to call designair’s attention to United’s new Buenos Aires (EZE) United Club, which I believe was the first to adopt United’s new lounge ideas. The LHR one is much bigger, but do look into the EZE one, for it has already been running for a while.

  3. I was at the United Club Lounge in Terminal 2 at LHR in early Dec. 2014. It’s absolutely gorgeous (white marble) and so spacious with all types of seating arrangements to fit any traveler’s needs. The food was also wonderful and so plentiful considering very late evening. I had a late flight back to NY (10:30 pm). Also loved the desserts, cookies and High Tea menu…..lovely

  4. We’re traveling from Reno, Nevada, to San Francisco to Heathrow and then a five hour layover before continuing on the Athens. I can’t describe how wonderful the new club sounds!

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