Virgin Atlantic last week completed its big move from London Gatwick South Terminal to the North Terminal. With the move, came improvements to the customer experience, in the shape of increased check-in kiosks and a brand-new Clubhouse for the carrier featuring all the signature elements passengers have come to expect from the designer airline.
In Virgin Atlantic’s continued investment to keep passenger comfort, innovation and design at the forefront of its brand ethos, passengers can now enjoy a larger lounge which mirrors design cues from the latest lounge in Los Angeles.
The lounge was designed by Campaign, a London-based design studio. Acting as the centrepiece to the new lounge, Virgin has placed it’s signature eye-catching marble bar front and centre, allowing guests to “sip their favourite Caribbean tipple before they even hit the beach.” Brand partnerships are still alive and kicking with VA. The Clubhouse has partnered with East London cocktail bar White Lyan, to offer bespoke cocktails from its award-winning menu.
It’s not all bar and no action though. For visitors looking for a little bit of relaxation, the spa area has doubled the amount of treatment rooms compared to the London Gatwick South Terminal Clubhouse which has now closed, allowing more customers to enjoy a relaxing pre-flight pamper.
There is a dining area too (although dining can be served anywhere in the lounge), featuring a menu that still features the famous Clubhouse burger alongside a variety of breakfast and lunch options on the a la carte menu.
The airline has catered to its predominantly leisure demographic found at Gatwick. “A woodland themed play area filled with toys and games ensures even the youngest travellers will be kept entertained for hours,” states the airline’s press release.
The new space is right next-door to the brand-new Virgin Holidays v-room, situated across their own private floor of the terminal, meaning customers are really whisked away from the hustle and bustle of the airport. Floor to ceiling windows ensconce the Clubhouse, providing a wealth of natural daylight and sweeping views across the runway.
As part of Virgin Atlantic’s switch to the North Terminal, the airline will also be unveiling its new check in area, situated in Zone A. A giant gold feature wall, along with the usual red and purple tones instantly mark the airline’s arrival, with nearly double the number of check in kiosks, meaning customers will have less time to wait to get to either of these two new designer lounges.