Flight: TK67 Aircraft Type: 787-9 Class: Business Class Route: DPS-IST Date: September 2019 http://www.turkishairlines.com It’s not a secret that Turkish Airlines has one of the best soft products in the sky. From our previous reports, we’ve always been impressed with the food & drink, amenities and IFE system onboard their aircraft, but the B777 and A330 hard products in business…
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The airline industry has a history of records from fastest flight to longest flight, the highest to the biggest, there’s a list as long as an A340-600 of impressive stats and figures that celebrate the innovation and scientific advancements in the airline industry. For a sector celebrating a centenary this year its amazing how far…
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In the past Virgin Atlantic was seen as the coolest of underdogs – the carrier for those in the know, flown by the rich and famous across the Atlantic. Onboard massage therapists, inflight bars, even a business class lounge with a Jacuzzi used to be signature parts of the passenger experience. Times have changed however,…
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It’s another month, another airline, another amenity kit. This time, Formia brought together a collaboration with Etro and Aeromexico, offering their business class passengers a stylish new kit bag filled with the usual perks befitting a premium passenger. “The style of Etro’s fashion lends itself perfectly to these amenity kits whose exterior is made of…
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For anyone that travels in premium cabins a lot, there seem to be a few moving goalposts when it comes to an internationally standardised product. Where some carriers believe business class comes with all bells and whistles, such as chauffeur drive, the same carrier might not believe in pyjamas. While some offer dine on demand,…
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In a world where everyone can now easily become a critic, navigating our way through the vast swathes of reviews can be daunting. After all, human nature dictates we will only ever comment on something exceptional. This is why ‘average’ reviews are rarely seen, with either excellent or scathing comments usually posted. Airlines are subject…
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As we announced a few weeks ago, Etihad has revamped its economy service to become more sustainable while offering passengers larger main meals and a restaurant-style service. On first impressions, offering two waves of dining would appear more complicated for the cabin crew, but as we found out by spending a few hours behind the scenes…
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Doors. This is where it all starts. Over the past few years, the differences between First Class and Business Class hard-products have become fewer and farther between. We’re now in an era where British Airways new Business Class product offers equal space and more privacy than its older First Class product. Airlines such as Qatar…
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Flight: WY103 Aircraft Type: 787-9 Class: Business Class Route: MCT-LHR Date: March 2019 http://www.omanair.com After our outbound trip in Oman Air’s outstanding First Class product, it was time to return home and give the equally impressive Business Class a run for its money. While the Apex Suite is a seasoned favourite for many travellers, it is interesting to see how this…
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Recently, Etihad Airways completed a single-use plastic-free flight from Abu Dhabi to Brisbane to highlight the issues the industry faces when it comes to sustainability. But instead of this being a one-off stunt, it has actually turned into a learning curve with many of the disciplines being rolled out across the airline, a carrier fast becoming one…
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Many people in the industry will have heard of Anthony Harcup. Having led some of the industry’s most significant aircraft interior developments for the likes of Etihad, Delta, and JetBlue, Harcup recently joined Teague to help develop the team’s growing list of airline customers. Tasked with further developing the team and enriching industry relationships, he’s…
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Recently, Etihad Airways completed a single-use plastic-free flight from Abu Dhabi to Brisbane to highlight the issues the industry faces when it comes to sustainability. But instead of this being a one-off stunt, it has actually turned into a learning curve with many of the disciplines being rolled out across the airline, a carrier fast…
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A few years ago, the race was on to kit out an airline’s entire fleet with fully-flat, all-aisle access seats in business class, as this was a quantifiable benefit from competitors who were offering either angled lie-flat or seats that didn’t feature aisle access. A few key seats became de-facto benchmarks in passenger expectations, including…
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Now celebrating it’s one year Anniversary, the Kempinski Hotel in Muscat is one of the hottest opening’s in Oman’s capital city, Muscat. Situated in the prestigious Al Mouj district, just a short drive from the airport, it’s slightly away from the central Muscat area but benefits from a quiet beach, nearby marina and majestic views…
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Flight: WY102 Aircraft Type: 787-9 Class: First Class Route: LHR-MCT Date: March 2019 http://www.omanair.com Oman Air has long been on our radar to offer a trip report. Its careful positioning as a boutique carrier based in the Middle East doesn’t mean it is one of the big and bold ME3, but it is certainly pushing the envelope when it comes…
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No matter how we look at it, the aviation business class landscape is changing, and is potentially as fragmented as ever. The race to the bottom is evident, even in currently touted ‘5-star airlines’ who seek profitability. Whether a desire to chase the most effective cabin configuration (LOPA), decision to reduce amenities to the bare…
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Flight: LA8084 Aircraft Type: 777-300ER Class: Business Class Route: GRU-LHR Date: January 2019 http://www.latam.com LATAM‘s 777 has long been on our radar to experience. While we had experienced the 787-8 operated by LAN back in 2015, the 777 offered a very different experience, with a traditional 2 x 3 x 2 configuration in business class with the ‘dreaded’ middle seat. While…
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There are few airports in the world that are a sheer joy to fly from, but this new small and perfectly formed terminal could be a nirvana for passengers travelling to and from the greater Seattle area when it commences its first flights, currently scheduled for 11th February 2019. Based in Seattle’s Paine Field airport,…
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It’s a phrase that some airlines build their business model and service proposition on, but the ‘Boutique’ airline is a seemingly new airline type that will no doubt turn our heads a little more often than legacy carriers, but why is that? While La Compagnie has already built the strap-line ‘Boutique Airline’ into their marketing,…
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While most people will be getting excited about the final instalment of the globally successful HBO franchise, 2019 will also see a range of new business class seats across the globe that will see the business class experience becoming more and more competitive with regards to the hard product on offer. With seat designers and…
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TheDesignAir is pleased to announce the 2018 Award winners as voted for by our esteemed judging panel and our readers. This year has seen a wave of improvements around the world in the field of passenger experience. From impressive new business class cabins to swathes of new airline lounges, no stone has been left unturned…
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Flight: GF2 Aircraft Type: 787-9 Class: Business Class (Flacon Gold) Route: LHR-BAH Date: October 2018 http://www.gulfair.com Gulf Air used to be one of the leading carriers in the Gulf region, however, bold upstarts like Emirates quickly stole the crown, with heavy investment in new aircraft and a fairly courageous growth plan, leaving Gulf Air with a lacklustre, dated product that…
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We took some time out of Singapore Airlines VP of Product Innovation’s day to explore what the A350-900ULR and their new business class means for an airline that continues to innovate. Yung Han Ng explains how the airline puts the passenger experience first, and instead of looking to competitors, looks to their own product, and…
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Heathrow has no less than forty-something lounges across the expansive airport, but the offering can vary substantially, so selecting the right lounge can be a bit of a challenge. For those fellow aviation nuts out there though, the airport does offer a range of lounges with excellent views of the runways and apron, making spotting…
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Our recent experience with Turkish Airlines shows it has the fundamental ingredients for a leading passenger experience, however with just a few small tweaks, the airline could have the perfect recipe. Sat in their existing ‘Lounge Istanbul‘ we conduct an exclusive interview with Arif Ali Gezmisoglu, Turkish Airlines’ Customer Experience Manager, finding out that the…
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Flight: TK15 Aircraft Type: 777-300ER Class: Business Class Route: IST-GRU Date: May 2018 http://www.turkishairlines.com Turkish Airlines impressed TheDesignAir last year with a trip on the same route. With the impending opening of the New Istanbul Airport this year, along with new transit services such as the Bosphorus Experience the airline is continuing to evolve and improve, but we wanted to see…
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While many airlines in the world vie to be the biggest, there are a few smaller airlines that are certainly fighting to be the best. We take a look at 10 airlines under 10 million passengers per annum that are doing something special in 2018 that – we think – might just be worth getting…
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Flight: DE2114 Aircraft Type: B767-300ER Class: Business Class Route: FRA-CUN Date: May 2018 http://www.condor.com While a recent announcement that Condor is going to replace its ‘ageing’ fleet of Boeing 767’s may have hit the headlines, we decided to take this leisure-airline hybrid for a spin to see what their business class product delivers. Although part of the Thomas Cook Group,…
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Air France has – for many years – been a bastion of design detail. From uniforms, the ever changing menu card designs, amenity kits, safety videos and now new CDG lounges featuring digital art installations, every design choice is carefully considered, which allows the carrier to exude a very French design aesthetic to the passenger…
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Singapore Airlines has just relaunched its SilverKris magazine. The new magazine is just one of a multitude of improvements currently happening at the airline, all tasked with making the passenger experience better. Published by Ink, the world’s leading travel media company, the magazine has undergone a massive revamp, completely redesigning the magazine from the ground…
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