In the past Virgin Atlantic was seen as the coolest of underdogs – the carrier for those in the know, flown by the rich and famous across the Atlantic. Onboard massage therapists, inflight bars, even a business class lounge with a Jacuzzi used to be signature parts of the passenger experience. Times have changed however,…
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Air Italy has just announced that it will bring a totally new Economy Class meal with brand new packaging and enhanced inflight service for all long-haul Economy Class flights to and from its Milan hub. Starting this September, the new inflight dining experience will feature a fully refreshed set of menus. It also heralds the…
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For anyone that travels in premium cabins a lot, there seem to be a few moving goalposts when it comes to an internationally standardised product. Where some carriers believe business class comes with all bells and whistles, such as chauffeur drive, the same carrier might not believe in pyjamas. While some offer dine on demand,…
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Philippine Airlines is continuing to improve its passenger experience, investing in new aircraft and turning the carrier around from its earlier, higher density approach to its business. In the past few years that has meant new long-haul business class cabins, improved lounges and A321s with fully flat seats for medium-long haul operations across Australasia. The…
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In recent years Air Seychelles has reconfigured its route network and fleet opting for narrow-body aircraft over their long haul routes, relying on their strategic partnership with Etihad to feed the traffic to their tropical paradise home. With this repositioning comes a new breed of aircraft for the carrier, the A320neo which will operate the…
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This week saw LATAM unveil the final phases of its upgraded ‘Premium Business’ service by showcasing to press the first Boeing 777 in its fleet to feature the group’s new cabin product. The new business class service and hard product is part of a $500 million investment to improve the passenger experience and includes US$400…
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Hi Fly, an aircraft leasing company has a varied fleet, ranging from Airbus A330s and A340’s through to their famous A380s – ex Singapore Airlines aircraft – made famous by helping out Norwegian during their 787 engine issues from Rolls Royce. However their new cabin showcases what the airline would look like if they had…
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Today, Air Canada announced the first two brand-new routes to be operated with their Airbus A220-300. They include the only non-stop service between Montreal and Seattle and between Toronto and San Jose, California, both starting in spring, 2020. While the routes are new, so are the airline’s interiors for the aircraft operating them, which will…
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Today saw the official arrival of the British Airways A350. The aircraft which was meant to arrive on Friday was delayed due to the air traffic control and weather issues at Heathrow. However, today saw no sign of either of those. Under perfectly blue skies, British Airways wheeled out the new aircraft which in reality arrived…
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We are in awe by the latest developments at ANA (All Nippon Airways). The airline has just announced its collaboration with famed architect Kengo Kuma and leading British designers Acumen to roll out a total of twelve completely redesigned Boeing 777-300ER aircraft in time for the Tokyo 2020 games. The first redesigned (premium-heavy) aircraft will…
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There are a few times in the past few years I’ve been proud of the advancements in service levels across all cabins, and this is one of them. Delta seems to be bucking the trend of shredding any passenger comforts away and de-bundling the inflight experience. In one bold statement made today, the airline has…
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While all eyes are currently on British Airways’s new A350-1000 aircraft, which will be the next big ‘thing’ for the IAG carrier, BA has also rolled out the next phase of its investment in its ‘World Traveller Plus’ premium economy product, with a range of new amenities for customers. Carolina Martinoli, British Airways’ Director of…
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Juneyao Airlines has just revealed its new cabin crew uniform, which will be rolled out on the new route from Shanghai to Helsinki this week. The threads, designed by Guo Pei, might look familiar, with the female uniform looking quite similar to the Cheongsam dresses from Hainan Airlines thanks to the ornate embroidery and Chinese traditional elements.…
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Turkish Airlines’ first 787-9 aircraft will arrive in just a matter of days at the airline’s new Istanbul hub. The aircraft is not only a new member of the fleet made up of Boeing and Airbus aircraft, but also features brand new interior products, brought to life by London based studio Priestmangoode. Revealed on twitter,…
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This week saw JAL receive the first of 8 Airbus A350’s which the airline is bringing online as a workhorse of its domestic operations. The state of the aircraft is actually the first Airbus plane the airline to join the fleet, which was purely Boeing prior to the addition of this wide-body. Although Mitsubishi will…
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Passengers between New York and Paris rejoice, there’s a new fully-flat bed option connecting the two cities. Well, La Compagnie might not be a new carrier, but their new A321 Neo can be seen as a quantum leap in passenger comfort in comparison to their ageing 757s that were previously operating the route. While that…
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As we announced a few weeks ago, Etihad has revamped its economy service to become more sustainable while offering passengers larger main meals and a restaurant-style service. On first impressions, offering two waves of dining would appear more complicated for the cabin crew, but as we found out by spending a few hours behind the scenes…
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ANA is in the process of making a series of comprehensive changes to the seats on domestic and international aircraft as part of its strategy to remain at the forefront of hospitality and passenger comfort for every type of flyer. The renovations will improve the Economy Class product while also increasing the number of Premium…
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Doors. This is where it all starts. Over the past few years, the differences between First Class and Business Class hard-products have become fewer and farther between. We’re now in an era where British Airways new Business Class product offers equal space and more privacy than its older First Class product. Airlines such as Qatar…
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Recently, Etihad Airways completed a single-use plastic-free flight from Abu Dhabi to Brisbane to highlight the issues the industry faces when it comes to sustainability. But instead of this being a one-off stunt, it has actually turned into a learning curve with many of the disciplines being rolled out across the airline, a carrier fast becoming one…
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At first glance the new Versa seat by Safran might look like most other reverse herringbone seats, in fact, most will probably mistake it for the Cirrus seat, which occupies the same seat universe. However, airlines can rejoice, as this is a new enhanced generation of herringbone, state-of-the-art long haul business class seat. This totally new…
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HNA is the latest contemporary airline to bring both brand image and passenger experience inline with a holistic approach designed by UK-based company PriestmanGoode. For over two years the design studio was brought in ‘to create designs that reflect a sense of place and appeal to international passengers’. Entitled ‘Dream Feather’ the concept is…
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A few years ago, the race was on to kit out an airline’s entire fleet with fully-flat, all-aisle access seats in business class, as this was a quantifiable benefit from competitors who were offering either angled lie-flat or seats that didn’t feature aisle access. A few key seats became de-facto benchmarks in passenger expectations, including…
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Tonight saw Virgin Atlantic peel back the curtain on their exclusive new A350 cabin. The aircraft, which will enter the fleet this summer will initially fly on the prestigious Heathrow – New York JFK route, followed by Atlanta, and the rest of the existing 747 routes as the new aircraft starts to take over from…
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United Airlines‘ customers now have an opportunity to experience the ever-popular Sunday Riley products thanks to the upcoming roll-out of new amenity kits featuring what is frequently described as a ‘cult’ beauty brand. This new collection, In some stylish leather cases (in premium classes) will begin its roll-out later this month on board and the range…
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Unless you have been living under a rock today you will already have seen the new business class product for British Airways, dubbed the ‘Club Suite.’ The new suite brings a range of improvements to the passenger experience including all-aisle access, more storage, larger IFE screens and even doors, offering even more privacy, similar to…
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While British Airways has invested heavily in to its Club World, including new bedding and dining, its very top cabin class was left at the wayside, meaning that in some respects, the Club World product out-delivered the carrier’s flagship product. However, all that is apparently set to change as British Airways’ First cabin undergoes a…
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Brussels Airlines has just revealed a rebranding and repositioning of its in-flight product which will grace the skies on it’s A330 fleet starting in April. By investing 10 million euros per aircraft in a completely new Business Class, new Premium Economy and Economy Class the airline wants to offer a personal experience – dubbed ‘a…
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Air France has not only unveiled, but launched its new A330 cabin today, including the award-winning premium economy, new economy cabins and for the first time, a brand new Business Class cabin. A total of 15 aircraft will be retrofitted with 36 seats in Business, 21 seats in Premium Economy and 167 seats in Economy,…
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Believe it or not, the 777 toilet may not be one of the most talked about parts of the passenger experience, but it hasn’t really changed since the 777 came to service decades ago. So step ahead 24 years and it’s about time that a company is offering a brand new concept to the aircraft’s…
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