Qatar Airways is highly regarded for luxury and premium service, yet it faces challenges amid evolving industry standards. While excelling in amenities and personalized service, the airline could enhance its culinary offerings, uniform presentation, entertainment systems, cabin consistency, and cultural identity. Conversely, other airlines might learn from Qatar’s seamless integration, brand cohesion, and customizable dining experiences.
Read More
Etihad has just partnered with DUBZ, powered by dnata, an off-airport solutions provider, making it easier for passengers to check in their bags, pick their seat, even upgrade and collect their boarding pass and luggage tags from their home within Abu Dhabi. A Covid-19 PCR test can also be arranged through the airline’s medical partner, LifeDx.…
Read More
In traditional Qatar Airways style, the airline doesn’t hold back when it comes to a celebration. In honour of the Chinese New Year, the airline has introduced an oriental inspired menu on board flights to popular Asia destinations between 11 and 12 February 2021. In Qatar Airways’ Doha Al Mourjan Business Lounge, passengers will also…
Read More
Singapore Airlines and SilkAir will start to offer a wider range of main courses on flights under three and a half hours from next month, providing customers with a greater variety of local Singaporean and international favourites on these routes as part of its new Economy Class meal concept. At first, the new presentation might take…
Read More
Etihad Airways is the latest airline to announce its wellness strategy to rebuild confidence and increase reassurance. Dubbed ‘Etihad Wellness’, the carrier has outlined its expanded and more comprehensive health and hygiene programme in an accessible customer guide. In a direct response to the COVID-19 outbreak, the programme will be championed by the introduction of specially…
Read More
There is good reason why Air New Zealand has recently won the Sustainable Business Leadership award at the Deloitte Top 200 awards in Auckland. It is constantly innovating in their small, but powerful community on the global stage. One of the best examples is how the airline is addressing the fact is serves more than…
Read More
London-based design studio Priestmangoode has just opened a ‘Get Onboard: Reduce. Reuse. Rethink’ exhibition at the Design Museum in London. As we just highlighted in our questions surrounding amenity kits, there is an increasing movement to explore ways that we can use design thinking and material innovation to address the vast issue of waste in travel,…
Read More
There are a few times in the past few years I’ve been proud of the advancements in service levels across all cabins, and this is one of them. Delta seems to be bucking the trend of shredding any passenger comforts away and de-bundling the inflight experience. In one bold statement made today, the airline has…
Read More
As we announced a few weeks ago, Etihad has revamped its economy service to become more sustainable while offering passengers larger main meals and a restaurant-style service. On first impressions, offering two waves of dining would appear more complicated for the cabin crew, but as we found out by spending a few hours behind the scenes…
Read More
We weren’t fully sure what to think of Asiana’s new A380 interior when we saw their presentation, however, secretly, the big kid inside us absolutely loves what they are doing. It’s like a Disney World of the skies for all ages, but more on that in a second. Firstly, lets take a look at the…
Read More
Well, It’s official, and whilst we are awaiting images of the actual product itself, the end of the month will bring the launch of Virgin Atlantic‘s newly nicknamed ‘Little Red’ domestic services. The 26 daily flights, whilst a smaller proposition compared to BA‘s offerings (if you include London City Airport flights) will offer an array…
Read More