Star Alliance customers travelling from Amsterdam Schiphol can look forward to a new lounge experience, competing with the new KLM Crown Lounge that is still in development. The new Star Alliance Lounge will welcome eligible First and Business Class passengers and Star Alliance Gold Card holders as well as eligible paid lounge members of the Air Canada Maple Leaf Worldwide Club and United Club programmes.
The lounge is located airside in the Departures 2, Schengen Area on the upper terrace level, meaning those outside of the Schengen Area won’t have access. Like the previous 7 lounges, there are senses of local influences. Working with D-Dock, an Amsterdam-based architectural design firm, has allowed Star Alliance to infuse the local essence of Dutch culture into the space.
Facilities include a luggage storage area, individual work booths, communal work table, dining area, bar area, relaxation area and a wine bar. Amenities feature a serviced bar during afternoon hours, beer on tap, a complimentary buffet with hot and cold meal options, flight information, business services such as printing and scanning, complimentary reading material and personal care amenities upon request.
“Star Alliance has set itself the overall goal of improving the customer’s travel experience. Offering a premium lounge product is an integral part of this strategy. Our new Amsterdam Lounge expands the network of Star Alliance branded lounges to eight and offers our customers flying from ‘De Dam’ a state-of-the-art lounge experience”, said Christian Draeger, Vice President Customer Experience, Star Alliance.
The lounge primarily serves eligible customers departing on flights operated by Adria Airways, Aegean Airlines, Austrian Airlines, LOT Polish Airlines, Lufthansa, SAS, Swiss, and TAP Air Portugal. Customers departing on other Star Alliance member carrier flights are also welcome but must take note that the lounge is located in the Schengen departures area before passport control. In total, 16 Star Alliance member carriers serve Amsterdam, providing non-stop service to 23 destinations in 18 countries.
In addition to member airlines’ own lounges and those operated by third parties, Star Alliance now offers eight Star Alliance branded lounges around the world located at Amsterdam Schiphol (AMS), Buenos Aires Ezeiza (EZE), Los Angeles (LAX), Paris Charles de Gaulle (CDG), Nagoya (NGO), Rio de Janeiro Galeao (GIG), Rome Fiumicino (FCO), and Sao Paulo Guarulhos (GRU).
The existing Star Alliance branded lounge in Paris Charles-de-Gaulle Airport will be refurbished in the coming months. The Amsterdam lounge can accommodate up to 150 guests and will open daily from 5.30am to 9.30pm, depending on the Star Alliance (Schengen) flight schedule.