As the first in a series of United Club locations to open in 2023, United has officially opened its new United Club lounge in Chicago O’Hare’s Terminal 1, close to gate C10. Not to be confused with United’s Polaris lounges, the Club lounge is home to a range of new additions designed to elevate the passenger experience.
Most passengers will be pleased to announce that the new lounge is double the size, alleviating the pressures faced by many lounges across North America currently as capacity limits are being reached. Instead, the new Chicago United Club features seating for over 400 guests.
Within the 17,000 sq. ft. space which is both well appointed and features a contemporary design closer aligned with the passenger experience onboard. There’s a range of seating including recliners, couches and chairs which have been designed across a variety of spaces meant for lounging, dining, relaxing, working and socialising.
There’s also a range of hi-tech upgrades including easy entry and quick access thanks to self-scan e-gates to enter the space. The club also features Agent on Demand kiosks, so travellers can video chat, text or call a customer service representative with any travel needs or questions. Of course, no lounge would be a lounge without free, high-speed Wi-Fi.
The space also features a range of facilities which are better in tune with today’s varied traveller base. For nursing parents or passengers looking to meditate or pray, the club has a dedicated Wellness Room to provide a space for comfort.
There’s also a distinct hyper-localised vibe as the Chicago lounge pulls design touches from the city. Featuring an industrial and modern look, flyers can experience a sense of place among Chicago-sourced furniture and décor.
The space also features hand-crafted artwork from local artists, including a statement mural by local artist, Kate Lewis, who is best recognised by bold colour palettes and abstract line work. In the weeks ahead, the space will feature artwork from additional local artists, such as a jet bridge wrap with graphic patterns created from manipulated photographs by Bob Faust.
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