Last month, we were lucky to try out SriLankan’s Business Class again, approximately 4 years since the last time, which was the first time since the pandemic, and it gave us an opportunity to see how the carrier was faring post-COVID. SriLankan has always been one of our secret favourite carriers. It often sits below…
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Etihad has just partnered with DUBZ, powered by dnata, an off-airport solutions provider, making it easier for passengers to check in their bags, pick their seat, even upgrade and collect their boarding pass and luggage tags from their home within Abu Dhabi. A Covid-19 PCR test can also be arranged through the airline’s medical partner, LifeDx.…
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We’ve been drowning in a sea of short-term hygiene messages across the last year as airlines have rapidly ‘masked up’ in order to win over what little passenger volume there has been. Today’s passengers have been assaulted by marketing imagery of planes being scrubbed within an inch of their life, crew in body suits and…
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For those of us who are trying to juggle the ever-changing landscape when it comes to emerging from our stay-at-home caves and craving some Vitamin D, there’s finally good news on the Horizon. As countries start their vaccination programmes, destinations like Greece are finally opening up to those vaccinated, COVID-free and those who’ve recovered from the virus…
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Throughout 2020, we’ve seen the great efforts airlines have made to quickly adapt the passenger experience from check-in all the way through to onboard. However, airports across the world have also had to play a part in enhancing social distancing and help space out the flow of passengers throughout terminals and gate areas. Luckily, both…
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Back in late 2017, London City Airport went through a new branding exercise that introduced a softer, lifestyle approach stripping away its hard-faced business image that reflected the city worker demographic looking to hop to and from Europe, New York and the rest of the UK. Brought to life by The Allotment, the new brand…
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Yesterday saw Malaysia Airlines, in partnership with Heathrow Airport, host a tour for a select few –including TheDesignAir – to see first-hand and experience the health and safety procedures that have been introduced to ensure that passengers have a safer and comfortable journey from their arrival at the airport through to reaching their destination. We…
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2020 has seen the rule book thrown out of the window. Carriers that have adapted quickly will see the largest market share in 2021. While many airlines continue to struggle just to survive day-to-day, some have taken this as an opportunity to level the playing field. While clear regional battles are at play across Asia,…
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COVID-19 has certainly kept airlines on their toes, and while many airlines are frantically trying to get their operations off the ground once again, there’s been an unusual, yet somewhat expected side effect. For years airlines have strived to become lifestyle brands, as relevant in the home as they are in the skies. The problem…
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You might have seen in the news, that airlines are increasingly turning to UV (and in particular UVC) to sanitise their fleets. Only in the past few weeks JetBlue adopted a new trolley-based light sanitisation station that’s wheeled through the cabin to disinfect the cabin in approximately 10 minutes. Why UV light? While UVA and…
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Qantas has just released a gift packages that can be sent directly to the doors of people doing it tough in lockdown during the COVID-19 crisis. In something we predicted airlines would start to do in our Covid White Paper, the carrier is turning some of its excess stock of pyjamas, amenity kits and snacks in…
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When it comes to personal hygiene kits, Etihad is one of the first airlines to offer a unique, upgraded proposition for its First and Business Class guests, which also includes a snood-style face mask for use throughout their journey and beyond. The soft reusable snood has been treated with MicrobeBARRIER™ fabric treatment, a broad spectrum antimicrobial…
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Fly better. That’s Emirates‘ marketing slogan. It’s the same marketing campaign that has featured the likes of Jennifer Anniston, onboard bars, showers, all-aisle access and swathes of space. The problem is, Emirates has – since the A380 entered its fleet – offered two products, a 777 and A380 business class product that couldn’t be more…
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While Finnair isn’t the first carrier to introduce a hygiene amenity kit, as of tomorrow passengers will be able to enjoy this simple complimentary addition to their passenger experience. While other airlines have brought a variety of kits out, what makes Finnair stand out is the fact that this kit is sustainable, with a focus…
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Qatar Airways has adapted its health and safety measures onboard by introducing new personal protective equipment for both customers and cabin crew, which increase the protection for passengers and bring the crew protection in line with (if not more than) other global airlines. The airline’s latest measures include offering face shields (rather than masks) and…
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With such a fast changing narrative around Coronavirus it’s difficult for airlines to plan for a post-Covid future. From social distancing to personal shields, designers have been supporting airlines across the globe, working quickly to help navigate the scale and impact of such a widespread pandemic. Most solutions created have answered a problem, whether it’s…
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British Airways is having a tough time at the moment, like many airlines around the world, however the narrative of late has been surrounding job cuts, legal cases and because it has lagged behind other carriers in some of its communications, some rather frustrated customers who feel the airline has been utilising the pandemic as…
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Last week saw the announcement of Virgin Atlantic’s return to service, with first flights taking wing on the 20th July to Orlando and Hong Kong, with New York (JFK) Los Angeles and Shanghai following suit the very next day. Following destinations will be announced in the following week for flights commencing at the start of…
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Etihad Airways is the latest airline to announce its wellness strategy to rebuild confidence and increase reassurance. Dubbed ‘Etihad Wellness’, the carrier has outlined its expanded and more comprehensive health and hygiene programme in an accessible customer guide. In a direct response to the COVID-19 outbreak, the programme will be championed by the introduction of specially…
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This time, the latest Design Thinking result from Covid-19 has come from United Airlines. The carrier delivered 7,500 face coverings over the past week to front line employees at San Francisco International Airport and maintenance base, but instead of shipping them from abroad, United were pleased to announce that the masks were made from 12,284…
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Emirates has taken a very pragmatic approach to hygiene in – perhaps – the most advanced myriad of sanitisation products to ensure a safer journey without impacting the passenger experience in a way so far removed from what we were once used to. The airline’s model shows potential blueprints for a mid-term approach to travelling…
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The addition of ‘Wellbeing Kits’ to flights might not be a brand new idea, but over the past few weeks, launches of these new amenities have certainly been a welcome addition in the airline’s arsenal to help empower passengers over their own hygiene and sanitisation. Roll over Naomi Campbell, who last year – with her…
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While airlines are trying to get to grips with what their new landscape will look like, the suppliers to the industry are working frantically to help the industry prepare for the new normal. While perhaps the most logical requirement, especially after the recent wave of PPE requirements from airlines would be an updated amenity offering,…
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A recent National Institute of Health report highlighted the length of time that different viral strains could possibly live on surfaces. Most of us have heard how a trace of Covid-19 can live on plastic and metal for up to three days (albeit ever reducing in strength), whereas copper and cardboard/paper are found to be…
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While the team are doing their bit to help fight this pandemic and staying indoors, it’s also making us a little stir crazy as our wings have been clipped, at least for the coming weeks or months. Like many others out there, we’ve been finding ourselves going through our archives, going online and longing for…
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While our previous article asked airlines to think differently, the global landscape continues to evolve at a speed that few can keep up with. You might have noticed we’ve not been updating recently, but considering the current landscape, you can’t blame us. At TheDesignAir, we focus on positivity in the airline industry, and we’re a…
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